Customer Care

We work hard to provide our valued customers with exceptional service, and hand crafting quality products is our highest priority. Please do not hesitate to get in touch with questions, comments, or concerns at: info@alistair-romulus.com

 

 

RETURNS // EXCHANGES

 

All sales are final, though we will gladly replace items damaged during transit or received with a defective spray top. Simply email us at info@alistair-romulus and include your order number with a photo and description of the damage so we may file a claim with the shipping carrier.

 

We will be happy to accept unused products if the order has been improperly fulfilled by a member of Alistair/Romulus staff. Email us at info@alistair-romulus so we may provide a return label for the unused product and remedy your order.

 

 

PAYMENT // SALES TAX

 

We are happy to accept all major credit cards, including Visa, Mastercard, American Express and Discover. Payments are processed through Shopify Payments. We also accept payment through Paypal Express Checkout, Amazon Payment, and Apple Pay.

 

We are not required to collect sales tax on any orders shipping outside the state of Virginia. For all orders shipping to Virginia a sales tax of 5.3% will apply, with an additional 0.7% tax imposed on the localities that make up Northern Virginia and Hampton Roads, making the rate in those areas 6.0%.

 

 

SHIPPING // FULFILLMENT

 

All orders ship from our studio in Leesburg, Virginia with either USPS or UPS. At this time we do not offer international shipping. Please allow 1-3 business days for order processing, and an additional 3-5 days in transit. At this time we do not offer expedited shipping, however, if rush shipping is required please contact us at: info@alistair-romulus.com so we may work to accommodate your needs.

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